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We want you to be happy with your order. This policy explains how returns, refunds, and cancellations work.
Return Window
You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it, unless it arrived defective or damaged (see below).
Non-Returnable Items
Firmware, licence keys, custom/made-to-order builds, and any item marked as final sale on its product page cannot be returned once delivered or activated, except where required by law or where the item is defective.
Firmware Warranty
Firmware comes with a 1-month warranty. If it stops working within 30 days of your purchase, we replace it free of charge for the same card. Open a warranty ticket from your account (Cyber Dashboard → Firmware renewal → Firmware stopped working?) or contact us on Discord. The warranty covers the card the firmware was made for; firmware for a different card is a new purchase.
Defective or Dead-on-Arrival Items
If an item arrives faulty or stops working within its warranty period through no fault of your own, contact us with your order number and a description (and photos/video, where relevant) of the issue. We will arrange a repair, replacement, or refund at our discretion.
How to Request a Return
Contact us via Discord or by email with your order number before sending anything back. Items returned without prior authorization may not be eligible for a refund.
Refund Processing
Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds are issued to your original payment method and may take several business days to appear, depending on your bank or payment provider. Refunds for cryptocurrency payments are issued in the equivalent value at the time of refund and may be subject to exchange-rate movement between payment and refund.
Return Shipping
Unless the item arrived defective, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.
Order Cancellations
Orders can usually be cancelled for a full refund if they have not yet shipped. Once an order has shipped, it is treated as a return under this policy.
Contact Us
For any return, refund, or cancellation request, reach us on Discord or by email, or use our Track Order page to check your order status first.